Privacy
Policy
Last updated: April 2026
The short version
We collect only what we need, we never sell your data, we don't spam you, and you can ask us to delete your information at any time. We respect your privacy the way we'd want ours respected.
1. Who We Are
Wilcolabs (wilcolabs.in) is a digital studio providing design, development, and automation services. When we refer to "we", "us", or "Wilcolabs" in this policy, we mean the Wilcolabs team. This Privacy Policy explains how we collect, use, and protect any information you share with us when you visit our website or engage our services.
2. Information We Collect
We collect information you provide directly — such as your name, email address, and project details when you fill out our contact form or communicate with us. We may also collect basic technical data automatically when you visit our site, such as your browser type, device type, pages visited, and approximate location (country/city level). We do not use invasive tracking or build detailed personal profiles.
3. How We Use Your Information
We use the information you provide solely to respond to your enquiry, deliver and manage the services you've engaged us for, send project-related communications and updates, and improve the quality of our website and services. We do not use your information for unsolicited marketing, and we never sell your data to third parties.
4. Contact Form Data
When you submit our contact form, your name, email address, and message are received by us for the purpose of responding to your enquiry. This data is stored securely and is not shared with external parties. We retain contact form submissions for up to 12 months, after which they are deleted.
5. Cookies
Our website may use essential cookies to ensure basic functionality. We do not use advertising cookies or third-party tracking cookies. If we add analytics in the future, we will update this policy and, where required, seek your consent. You can control cookie settings via your browser preferences.
6. Third-Party Services
We may use third-party tools to help deliver our services — such as email providers, project management tools, or hosting platforms. These providers are carefully selected and are only given access to information necessary to perform their function. They are bound by their own privacy policies and are not permitted to use your data for other purposes.
7. Data Storage & Security
Your data is stored securely and we take reasonable technical and organisational measures to protect it from unauthorised access, loss, or misuse. While no system is completely secure, we continuously review our practices to minimise risk. In the unlikely event of a data breach that affects your information, we will notify you promptly.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Client project data is retained for up to 2 years after project completion for support and reference purposes, after which it is securely deleted unless you request otherwise.
9. Your Rights
You have the right to request access to the personal data we hold about you, request correction of any inaccurate data, request deletion of your personal data (subject to any legal obligations), and withdraw consent for any processing based on consent. To exercise any of these rights, please contact us directly. We will respond within 30 days.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out via our contact form or email us directly. We are committed to addressing your concerns promptly and transparently.
Your privacy matters to us. Always.